Shipping policy

Shipping Policy

At Jiloo, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we process, handle, and deliver your customized designs, wall posters, T-shirts, and stickers within India and internationally.

1. Shipping Locations

1.1 Domestic Shipping
We deliver to all major cities and towns across India. Please ensure your address is complete and accurate to avoid delays.

1.2 International Shipping
We offer shipping to select international destinations. Delivery times and costs vary depending on the country. Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

2. Shipping Costs

2.1 Shipping Charges
Shipping costs are calculated at checkout based on your location, order weight, and shipping method.
2.2 Free Shipping Offers
We may offer free shipping promotions on select orders above a specific value. Details will be provided during checkout or via promotional announcements.

3. Processing Time

3.1 Order Processing

  • Domestic Orders: Orders are processed within 2-5 business days after payment confirmation.
  • Customized products may take up to 7 business days to account for design and production time.

3.2 Exceptions
Processing times may extend during holidays, sales events, or high-demand periods. We will notify you in case of delays.

4. Delivery Timeframes

4.1 Estimated Delivery Times

  • Domestic Orders (India): 5-10 business days after dispatch.
  • International Orders: 10-20 business days, depending on the destination.

4.2 Delays
Delivery timelines are estimates and may be affected by factors beyond our control, such as shipping carrier delays, customs clearance, or extreme weather conditions.

5. Tracking Your Order

5.1 Order Tracking
Once your order is dispatched, we will send you a tracking number via email or SMS to monitor your shipment.
5.2 Tracking Updates
Tracking details may take up to 24 hours to reflect on the shipping carrier’s website after dispatch.

6. Delivery Issues

6.1 Incorrect Address
Ensure that the shipping address provided is accurate. We are not responsible for undeliverable orders due to incorrect addresses. Additional shipping charges may apply for re-delivery.

6.2 Lost or Stolen Packages

  • If your package is marked as delivered but you haven’t received it, please check with neighbors or your local carrier.
  • Contact us within 48 hours of the marked delivery date for assistance.

6.3 Damaged Packages
If your package arrives damaged, contact us immediately with photos of the packaging and item(s). We will assist in replacing the damaged product.

7. Custom Duties and Taxes (For International Orders)

For international orders, customs duties, taxes, and other fees may apply. These charges are determined by the destination country and must be paid by the customer.

8. Order Modifications

Changes to the shipping address or order details can only be made within 24 hours of placing the order. After this timeframe, we cannot guarantee changes.

9. Shipping Restrictions

  • We do not ship to PO boxes or military addresses.
  • Some remote areas may experience extended delivery times.

10. Contact Information

If you have any questions about our shipping process or need assistance, please contact us at:
Email: Kumaresankriss@gmail.com