Refund policy

Cancellation and Refund Policy

At Jiloo, customer satisfaction is our top priority. This policy outlines the terms for cancellations, refunds, and returns for customized designs, wall posters, T-shirts, and stickers. Please read it carefully before making a purchase.

1. Cancellation Policy

1.1 Order Cancellations

  • Before Production: Orders can be canceled within 24 hours of placing the order. Please contact us immediately at [Insert Contact Email/Phone] with your order details to request a cancellation.
  • After Production Begins: Once the customization or production process has started, cancellations are no longer possible.

1.2 Refund for Cancellations

  • If the cancellation request is approved, a refund will be processed back to your original payment method within 7-10 business days.
  • Payment gateway or processing fees (if any) may be deducted from the refund amount.

2. Refund Policy

2.1 Customized Products

  • Due to the personalized nature of customized products, no refunds or returns are allowed unless the item is defective, damaged, or incorrect due to our error.

2.2 Non-Customized Products

  • For non-customized items, refunds are eligible if:
    • The product is unused and in its original condition.
    • The return request is made within 7 days of delivery.
  • Shipping costs for the return will be borne by the customer unless the issue is due to our fault (e.g., wrong or defective product).

3. Damaged or Defective Products

3.1 Reporting Issues

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at [Insert Contact Email/Phone].
  • Include your order details and photos of the issue for faster resolution.

3.2 Resolution Options

  • Upon verification, we will offer:
    • A free replacement, or
    • A full refund (including shipping costs, if applicable).

4. Non-Refundable Situations

  • Refunds or replacements will not be provided in the following cases:
    • Incorrect customization details provided by the customer.
    • Change of mind after the product has been produced or shipped.
    • Delays caused by shipping carriers or customs clearance.
    • Damage caused by improper handling after delivery.

5. Process for Returns

5.1 Return Approval

  • All returns must be approved by us before sending the product back. Unauthorized returns will not be processed.

5.2 Return Shipping

  • Customers are responsible for the return shipping costs unless the issue is due to our error.
  • Ensure the product is securely packed to avoid damage during transit.

6. Refund Processing Time

  • Once the returned item is received and inspected, we will notify you of the refund status.
  • Approved refunds will be processed to the original payment method within 7-10 business days.

7. Contact Information

For any questions regarding cancellations, refunds, or returns, please reach out to us at:
Email: kumaresankriss@gmail.com